About Us

TERMS AND CONDITIONS

Definition and interpretations

"COMPANY" means StackRoger solutions LLP and ChotaBeta is the delivery service app of StackRoger Solutions LLP and is direct representation of the COMPANY

These terms of use ("Terms of Use") mandate the terms on which users ("You" or "Your" or "Yourself" or "Users") interested in browsing or availing ChotaBeta Services (defined below), and accessing the platform www.ChotaBeta.com and the mobile application owned and operated by ChotaBeta Digital Private Limited ("ChotaBeta") collectively referred to as, the "Platform" connects with the merchants registered on the Platform ("Tied-up Merchants"), merchants not registered on the Platform ("Non-tied up Merchants") (together hereinafter referred to as "Merchants") and with deliverypartners ("Delivery Partners") to avail the ChotaBeta Services.
By registering on Chotabeta, you agree to the terms of use and are legally bound by the same. Use of and access to the Platform is offered to the users upon the condition of acceptance of all the terms, conditions, policies and noticescontained in this Terms of Use and Privacy Policy, along with any amendments made by ChotaBeta in future. Chotabet reserves the right to add, alter, remove or review the T&Cs on the Platform periodically. You are subject to these T&Cs and policies whenever You use the Platform. As long as Users comply with the Terms, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use our Platforms and services.

CUSTOMER T&C

A. REGISTRATION:

1. Users will be allowed to use Chotabeta Platform, utilize the services and/or connect with Merchants or Partners only after registering on the Platform.
2. Users are required to provide details such as Name, valid mobile number and contact details during registration.
3. Users might be required to undergo a verification process for validating the personal information provided during registration.
4. Chotabeta retains the right to display information, feedback, rating, etc provided by the users.
5. Chotabeta is not liable for accuracy or completeness of the data provided by the users in any way.
6. ChotaBeta reserves the right to suspend or terminate user accounts if incorrect, inaccurate, incomplete data isprovided by the user or if the company has reasonable grounds to suspect that such information has been provided by theusers.

SERVICE RELATED

A.GENERAL:

CHOTABETA provides USERS with the following services:
1. Connects Merchants and Drivers or Delivery Partners with Users.
2. Allows Users to view the items/services ("Items") listed on the Platform.
3. Allows Users to make purchases from Merchants listed on the Platform and get the Items delivered through Delivery Partners.
4. Provides pickup and drop off services for packages from source to destination through Delivert Partners
5. Allows users to hire Drivers for bikes and/or cars.
6. Allows users to provide ratings and write reviews for Drivers and Delivery Partners.
7. ChotaBeta may add, modify, upgrade or withdraw any of the listed services at any time. This decision is at the sole dicretion of the Company. ChotaBeta does not provide any guarantee to Users that the services will be available at all times.
8. ChotaBeta only facilitates transactions between Users, Merchants, Drivers and Delivery Partners (as applicable) through the Platform. The Company only provides access to the Platform to enable Users to connect with Merchants, Drivers and Delivery Partners and shall not be liable in any manner or incur any liability for the services provided by the Merchants or the Delivery Partners, as the case may be.
9. You hereby agree that ChotaBeta shall not be liable for the conduct, acts and omissions of the Merchants and Delivery Partners during the course of providing their services to You, or for any loss or damage to the Item or otherwise caused to You as a consequence of or in relation to the services being provided to You by the Merchants or the Delivery Partner, as the case may be.
10. You shall be eligible to avail the ChotaBeta Services as per applicable laws. If users are purchasing any pharmaceutical products, using Chotabeta, You are responsible for ensuring that there is a valid prescription from a qualified doctor. The prescription needs to be uploaded on the platform. If Your prescription is not uploaded and/or not valid, the transaction shall be cancelled.
11. You shall not initiate any transaction for any Item on the Platform which is illegal, immoral, unethical, unlawful,hazardous, unsafe or dangerous, containing harmful substances and/or is in violation of this Terms of Use and applicable laws.
12. You specifically agree that You shall not initiate any transaction on the Platform for the purchase or delivery of any alcoholic beverages, narcotic drugs or psychotropic substances, etc. Further, You hereby acknowledge and agree that ChotaBeta shall not be liable for any indirect, direct damage or loss, cost, expense incurred by You in relation to the transactions initiated by You on the Platform.
13. ChotaBeta does not check or verify the packages that are being picked up and dropped off on behalf of You or the Items that are being delivered to You by the Delivery Partner, and therefore ChotaBeta shall have no liability with respect to the same. However, if it comes to the knowledge of ChotaBeta that You have packaged any illegal or dangerous substance or availed the Pick- up and Drop Off Services using the Platform to deliver any illegal or dangerous substance, ChotaBeta shall have the right to report You to the government authorities and take other appropriate legal actions against You.
14. You hereby acknowledge that ChotaBeta shall not be liable for any damages of any kind arising from Your use of the ChotaBeta Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
15. ChotaBeta shall retain the right to terminate Your request for any Service and shall not liable to provide a reason for the same.
16. You hereby agree that ChotaBeta shall not be liable for any conduct or misbehaviour or actions of Delivery Partner with respect to any transactions initiated on the Platform. Further, You agree that ChotaBeta has no control over the Items provided to You by the Merchants and therefore, ChotaBeta shall not incur any liability with respect to such Items. However, keeping in mind the interests of the Users, We have informed our Merchants to ensure that Items are packaged properly to avoid any form of spillage or damage to the Item or any issues related to packaging
17. You hereby agree that scheduling and rescheduling a transaction on the Platform depends upon the availability of Delivery Partners around Your area at the time of such scheduling and re-scheduling a transaction. Should You choose to reschedule a transaction on the Platform at a later point of time, You shall cancel the current transaction on the Platform (if initiated) and initiate a new transaction on the Platform, as per Your convenient time.
18. Y18. You hereby agree that ChotaBeta shall use Your location based information captured through global positioning system to facilitate and improve the ChotaBeta Services being offered to You.

Eligibility

Services of the App would be available to only select geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the App. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the App only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited

Pricing

All the products listed on the App will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by App / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the webApp, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the App. This can be used to pay your subsequent shopping bills.

Services Overview

As part of the registration process on the App, ChotaB may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the App you visit/access, the links you click on the App, the number of times you access the page and any such browsing information.

You Agree and Confirm

1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by ChotaBeta for redelivery shall be claimed from you.
2. That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.
3. You will provide authentic and true information in all instances where such information is requested of you. ChotaBeta reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
4. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
5. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
6. That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

Modification of Terms & Conditions of Service

ChotaBeta may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. you can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Telangana shall have exclusive jurisdiction in any proceedings arising out of this agreement.Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by IRCPL and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Telangana. The High Court of judicature at Telangana alone shall have the jurisdiction and the Laws of India shall apply.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to phone number, name, address, location. The information that we request will be retained by us and used as described in this privacy policy. The app does use third party services that may collect information used to identify you. Link to privacy policy of third party service providers used by the app

1. Google Play Services
2. Google Analytics for Firebase
3. Firebase Crashlytics
4. Google Tag Manager
5. Text localbr
6. Adwings

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. ChotaBeta does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our webApp, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Prominent disclosure

"ChotaBeta collects [MAPS_RECEIVE], [ACCESS_FINE_LOCATION], [ACCESS_COARSE_LOCATION] data to enable Google Maps, if User Location is in servicable area or not, only when the app is in foreground".
"ChotaBeta READ_CONTACTS data to enable users to fetch the acquaintance name and number for facilitating the service, only when the app is in foreground". Calling will be done by third party only."ChotaBeta uses CALL_PHONE feature to allow users to contact delivery person for order tracking functionality, only when the app is in foreground".

Changes to This Terms and Conditions

1. ChotaBeta has right to modify this terms and conditions for operating benefits/reasons of StackRoger Solutions LLP/Delivery Service Provider.
2. Delivery conditions will differ in pandemic conditions
3. If customer don't respond to the call ChotaBeta reserves all rights to cancel the orders
4. Store prices may vary to the prices as shown in the app it depends on the selected items, store and area
5. ChotaBeta referral points are not applicable on items prices they are valid to be deductible from delivery fee only, the referral points cannot be redeemed as cash or money transfer to bank or any other accounts. ChotaBeta reserves rights to revoke the referral points at any point of time.

Third Party Usage:
@athulrajt/LottieFiles